We want you to be happy with what you buy. This page explains how refunds, cancellations and problems are handled. It is in addition to your rights under the Australian Consumer Law, which always apply.
Your rights under the Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If something is faulty, not as described, or a service was not provided with due care and skill, you are entitled to a remedy. For a major problem you can choose a refund, a replacement or compensation for any reduction in value. For a minor problem we may choose to repair, replace or re-supply instead. You are not entitled to a refund simply because you changed your mind, but we offer the goodwill options below.
Online courses
- 7-day goodwill refund: if the course is not right for you, email us within 7 days of buying and we will refund the full price, provided you have not completed the course.
- If you have a technical problem accessing the course, tell us and we will fix it. If we cannot, we will refund you.
- After 7 days, or once the course is completed, refunds are available where the law requires them.
Sessions (in person and remote)
- Cancel or reschedule at least 24 hours before your session at no cost.
- Within 24 hours, or if you do not attend, we may charge for the session or ask that a new booking be paid in advance. We will always try to be fair, especially for illness and emergencies.
- If we cancel, we will offer a new time or a full refund.
- If you are unhappy with a session, please tell us as soon as possible so we can put it right.
Gift vouchers
- Vouchers are valid for 3 years and are not refundable or redeemable for cash, except where the law requires it.
- If a voucher payment was made in error, contact us promptly and we will refund it, provided the voucher has not been used.
Store products
- If an item arrives damaged, faulty or not as described, contact us within 14 days with a photo and we will replace it or refund you.
- Unopened, unused items may be returned within 14 days of delivery for a refund of the product price. The buyer covers return postage unless the item was faulty or wrong.
- For safety reasons we cannot accept returns of opened supplements, except where they are faulty.
How to ask
Email robert@aheadsolutions.com.au with your name, what you bought and your invoice or receipt number. Approved refunds go back to your original payment method and usually appear within 5 to 10 business days.
Last updated 6 October 2026. Questions about this page? Email robert@aheadsolutions.com.au.